Volunteer Services Competency Test for Family-Centered Care Advisers

Please complete this competency test to demonstrate your knowledge regarding family-centered care advisers and hospital guidelines.

Asterisk (*) indicates a required field.

Volunteer Information

First Name*

Last Name*

Email Address*

Test Questions

1. St. Jude's Mission Statement is to advance cures, and means of prevention, for pediatric catastrophic diseases through research and treatment. Consistent with the vision of our founder, Danny Thomas, no child is denied treatment based on race, religion or a family's ability to pay.*

True False

2. You should not speak to or contact a member of the media regarding St. Jude or your service as a volunteer. Refer all inquiries or ideas to the Volunteer Services, Family-Centered Care Services, or the Communication Department.*

True False

3. Family-Centered Care (FCC) advisers can freely share information they learn in their adviser role, with other FCC advisers, since all FCC advisers are trained in managing private or confidential information.*

True False

4. You must report any injuries or incidents that occur during your shift to Volunteer Services or your Volunteer Supervisor before you leave the St. Jude campus.*

True False

5. MSDS stands for Material Safety Data Sheets and they are accessible through the St. Jude Intranet site.*

True False

6. You may bring alcohol and/or illegal drugs on campus if you are not using them.*

True False

7. St. Jude has adopted a "three strikes and you are out" policy towards harassment.*

True False

8. While at St. Jude, when calling 911 for a health emergency, you should dial "9" for an outside line*

True False

9. Security may be reached by picking up any phone and dialing 4444.*

True False

10. All information acquired about patients, families or hospital personnel is considered confidential.*

True False

11. P.A.S.S. stands for Pull, Aim, Squeeze, and Sweep and is St. Jude procedure for operating a fire extinguisher.*

True False

12. When volunteers receive printed or written material containing patient and/or family information, it should be considered confidential and treated as such.*

True False

13. Volunteers should not share or add patient names to their church prayer list. Instead, prayers may be offered for all the patients of St. Jude.*

True False

14. It is a crime to physically or emotionally neglect, abuse or threaten to neglect or abuse a patient and volunteers are responsible for reporting abuse complaints.*

True False

15. It is okay for parents to befriend another parent via social media if you find out your children attend school together.*

True False

16. When entering an isolation room, it is important to put on protective equipment according to signage?*

True False

17. Patients who are not in isolation wear a red armband.*

True False

18. Patients who are on Falls Precautions and/or receiving Chemo may have a sticker on their wristband indicating such.*

True False

19. It is required that you must wash your hands only when entering a patient room.*

True False

20. It is okay for you to take a picture of a patient with your own personal phone/camera.*

True False

21. In summer months, it is acceptable to wear shorts, athletic clothing or flip flops while volunteering.*

True False

22. We ask that you not use or wear any scented products while on the St. Jude campus.*

True False

23. As a St. Jude volunteer, I am allowed to use the St. Jude logo in any way I choose to outside of my volunteer activities.*

True False

24. Information shared amongst other parents during FAC meetings, is okay to share with prior approval or with reasonable discretion.*

True False

25. HIPAA, the Health Insurance Portability and Accountability Act, focuses on information known as Protected Health Information (PHI). PHI is information in any form that specifically identifies a patient. Which of the following are considered PHI?*

Social security numbers A photo of the patient Medical record number Discussions that take place about a patient over the telephone All the above

26. Which of the following describe the three instances when information may be shared:*

At admission, over the phone, and face to face For treatment, payment, or operations

27. As a St. Jude parent volunteer, I am allowed to wear my St. Jude badge any way I choose to outside of my volunteer activities*

True False

28. It is important when using disinfectant for cleaning to carefully follow product instructions as well as departmental policies such as the use of gloves, rinsing, and hand washing.*

True False

29. What is the most effective way to protect information related to FCC programming when shared by email?*

Use your St. Jude email account for all communication regarding FCC-related work Use a different email address other than your St. Jude account, such as Yahoo, Hotmail, Gmail, etc. because so many people use these services Add a note to your emails that the information included in the email is confidential Keep your email account open and your computer unlocked so you can receive regular updates from St. Jude

30. As a St. Jude FCC adviser, you should wear your St. Jude ID badge:*

Anytime you are on the St. Jude campus Whenever you are on the St. Jude campus for FCC-related activities Only when asked to do so Only when you will be touring the campus

31. An FCC adviser can use social media to discuss information learned in the adviser role.*

True False

32. An FCC adviser can "friend," message, or post to another parent's social media site if neither protected health information (PHI) nor the St. Jude affiliation is mentioned.*

True False

33. An FCC adviser can discuss topics and information related to their assigned role, with other FCC advisers assigned to different roles because all advisers should know what the others are discussing.*

True False

34. The St. Jude Code of Conduct reflects the hospitals strong organizational values and ethics.*

True False

35. The code of conduct applies to family-centered care advisers even though they may be parents or former patients.*

True False

Submission

I certify that I am the person identified in the name fields at the beginning of this form. I understand that annual Volunteer Competency Tests are required to continue as a volunteer at St. Jude. Completed forms will be maintained by the Volunteer Services department at St. Jude.

Initials*

I agree to share this information with St. Jude*
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