Volunteer Services Competency Test

After reading the volunteer manual, please complete this competency test to demonstrate your knowledge regarding volunteer and hospital guidelines. Completion of this quiz with a minimum score of 80% is required to continue as a volunteer at St. Jude. If you should have any questions, please contact us at 901-595-3327.

Asterisk (*) indicates a required field.

Volunteer Information

Are you an existing volunteer?*

Yes No

First Name*

Last Name*

Email Address*

Test Questions

1. The mission of St. Jude is to advance cures, and means of prevention, for pediatric catastrophic diseases through research and treatment. Consistent with the vision of our founder, Danny Thomas, no child is denied treatment based on race, religion or a family's ability to pay.*

True False

2. I can wait until my next shift to report an injury or incident.*

True False

3. As a St. Jude volunteer, I am required to regularly log into the volunteer database to update contact information, check volunteer hours, and manage schedule.*

True False

4. In emergency situations involving a patient, dial 901-595-3499 (ext. 3499 from an internal phone) and give location.*

True False

5. In emergency situations involving a nonpatient...*

Dial ext. 3499 prior to calling 911. Dial 911 first, then call ext. 3499. Call security. Ignore the situation.

6. Security may be reached by picking up any phone and dialing ext. 5555, or 901-595-5555 from your cell phone.*

True False

7. What is the code for an armed intruder on campus?*

Dr. Purple Dr. Green Dr. Silver Dr. Blue

8. All information acquired about patients, families or hospital personnel is considered confidential.*

True False

9. When I find printed or written material containing patient and/or family information, it must be given to the nearest Patient Representative or staff at a nursing unit desk, or volunteer services staff as it contains confidential patient information*

True False

10. It is a crime to physically or emotionally neglect or abuse, or threaten to neglect or abuse, a patient. As a volunteer, I am a mandated reporter under the laws of Tennessee, and I am responsible for reporting any abuse complaints or suspicions.*

True False

11. It is a HIPAA violation to engage in social media or other forms of communication when it is connected to or with a patient or their family member, even if requested by them.*

True False

12. Prior to entering any patient room, it is important to first refer to signage located outside of a patient room and follow all instructions as written. This may include putting on personal protective equipment (PPE), if indicated.*

True False

13. As a St. Jude volunteer, my badge gives me the right to access any area of campus I wish.*

True False

14. It is required for me to follow proper hand hygiene only when entering a patient room.*

True False

15. Policies and procedures in healthcare change rapidly, therefore it is vital that I read the emails sent by Family, Guest and Volunteer Services.*

True False

16. I must speak with a Volunteer Services staff member before any contact with media regarding St. Jude or my service as a volunteer.*

True False

17. It is okay for me to take a picture of a patient with my own personal phone/camera with parental consent.*

True False

18. Which of the following are acceptable to wear during my volunteer shifts?*

Shorts Athletic clothing Open-toed shoes None of the above

19. It is permissible to use or wear scented products while on the St. Jude campus if I will not be in a patient care area.*

True False

20. HIPAA, the Health Insurance Portability and Accountability Act, focuses on information known as Protected Health Information (PHI). PHI is information in any form that specifically identifies a patient. For example, a photo of a patient and discussions that take place about a patient over the telephone are both considered PHI.*

True False

21. If I have cold-like symptoms, I should*

Call volunteer services to ask what I should do Ask my friend who is a medical professional Remove myself from the schedule or notify supervisor if it is less than 24 hours before my scheduled shift. Show up for my volunteer shift - it is probably just allergies

22. Access to the St. Jude campus is strictly controlled, however, as a St. Jude volunteer, I may enter campus without prior approval of my volunteer supervisor or volunteer services.*

True False

23. It is important to carefully follow product instructions when using disinfectant for cleaning, as well as follow departmental policies such as the use of gloves, rinsing, and hand washing.*

True False

24. During a tornado warning, if possible to do so, volunteers should move to the lowest level of a building or to an interior hallway or restroom, away from windows.*

True False

25. It is acceptable for a St. Jude volunteer to spend time with a family in their personal residence, such as a housing facility, as long as they are not there as an official St. Jude volunteer.*

True False

26. To use a fire extinguisher, follow the R.A.C.E. acronym.*

True False

27. If I discover fire or smoke or I am responding to the scene of the fire, I should respond in the following order:*

Sound the Alarm, Rescue any one in danger, Extinguish the fire or Evacuate, then Contain the fire. Extinguish the fire or Evacuate, Rescue any one in danger, Sound the Alarm, then Contain the fire. Rescue any one in danger, Sound the Alarm, Contain the fire, then Extinguish the fire or Evacuate. Contain the fire, Sound the Alarm, Rescue any one in danger, then Extinguish the fire or Evacuate.

28. If I hear "Dr. Red Major" over the PA System I will:*

Listen to the location of evacuation. Follow the directions from the Fire Response team on where to evacuate if my area is being evacuated. Keep calm and listen to carefully to the PA system for further instructions if my area is not affected by the fire. Do not open fire doors unnecessarily. All of the Above.

29. Identification badges are required and must always be worn on the purple volunteer neck rope and visible for security purposes during your volunteer shift.*

True False

30. If I am required to wear a uniform (apron or smock) it is my duty to wash it after every shift.*

True False

Submission

I certify that I am the person identified in the name fields at the beginning of this form. I understand that annual Volunteer Competency Tests are required to continue as a volunteer at St. Jude. Completed forms will be maintained by the Volunteer Services department at St. Jude.

Initials*

I agree to share this information with St. Jude*
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